TERMS & CONDITIONS

All goods sold by the Company are subject to the Company’s standard terms and condition, as detailed below, which form part of the Client’s contract with the Company. Other documents submitted to the Company other than the Company’s ORDER FORM shall not be binding to the Company.

Orders will be designated as placed when a CONFIRMATION EMAIL has been sent to the Client from the Sales Department. The Company will supply the goods within the quoted time but will not be liable for delays due to third party (shipping, customs, etc.) lapses and fortuitous events. 

SHIPPING

All international shipments will be via DHL, and will take 7-10 business days. A Tracking Number from the shipping company will be sent to the Client via email. The shipping fee will vary depending on the region. This will be verified and indicated in the Client’s BILLING STATEMENT. For fees please see below:

SOUTH EAST AND EAST ASIA (Malaysia, Indonesia, Thailand) – $35
SOUTH ASIA (India) – $50
NORTH AMERICA/AUSTRALIA – $50
AFRICA/CENTRAL & SOUTH AMERICA – $80
EUROPE – $60

PHILIPPINES – $10
Domestic shipping will take 3-7 business days.

Packages returned due to invalid shipping address or that are unclaimed or refused will be reshipped only after client has paid for Shipment and Handling costs. Any error caused by the courier is not the Company’s liability.

 

MIDSOMMAR SALE NOTICE

All marked down items are final sale. Final sale items are not valid for return or exchange. 

 

RETURN/EXCHANGE & REFUND POLICY

Exchanges are subject to item availability. We allow exchanges for sizing and repairs for items that have arrived to you damaged. For returns, we have a 7 day window for local orders. Refunds should be processed within 30 days of approval for the request. For international orders, please email [hello@toqa.tv]. 

• For payments made with PayPal, refunds will be given via PayPal. For payments made with cheque and bank transfers, refunds will be given via bank transfer.

• Items received from the Client for exchange must be in its original packaging with complete labels and tags intact, folded properly, and show no signs of wear, use, damage or being washed. TOQA reserves the right to refuse this service based on item(s) condition at return. 

• The Client is responsible for any costs incurred from exchange. This includes but is not limited to Shipment and Handling, Tax and Duties, difference of item cost.

  

TAXES & DUTIES

All orders within the Philippines are inclusive of Philippine taxes and duties.

All international orders DO NOT include any taxes and duties of the destination country. The client is responsible to contact the relevant department in that country to inquire for the local policies and/or pay for taxes and duties.

 

CUSTOM ORDERS

For any custom orders or customization requests, please email [hello@toqa.tv].