TERMS OF SERVICE
If purchasing through the Foster Botanical Garden giftshop presale: Because all garments and accessories are made-to-order and shipped directly to your preferred address, we are unable to accept any request for returns or exchanges for change of mind. If purchasing regularly online through regular release: we will only accept returns or exchanges depending on the circumstances. For any concerns or questions and to ask about returns or exchanges, please email firstname.lastname@example.org and/or DM us on instagram: @toqa.tv.
If there is a problem with the garment, please reach out to us and we will fix it to the best of our abilities.
This includes instructions and information you will need to make a return or exchange.
Refunds will be given through the same channel that payment was made.
Items received from the Client for exchange must be in its original packaging with complete labels and tags intact, folded properly, and show no signs of wear, use or being washed.
The Client is responsible for any costs incurred from exchange. This includes but is not limited to Shipment and Handling, Tax and Duties, difference of item cost.
All goods sold by the Company are subject to the Company’s standard terms and condition, as detailed below, which form part of the Client’s contract with the Company. Other documents submitted to the Company other than the Company’s ORDER FORM shall not be binding to the Company.
Orders will be designated as placed when a CONFIRMATION EMAIL has been sent to the Client from the Sales Department. The Company will supply the goods within the quoted time but will not be liable for delays due to third party (shipping, customs, etc.) lapses and fortuitous events.
All payments will go directly through the official toqa.tv website. No alternate modes of payment are accepted at this moment, but we are currently working on offering more payment options.
Please allow for up to 6 weeks until your order is fully crafted, shipped, and arrived at your doorstep.
All international shipments will be via DHL or RAF Intl Forwarding Phils., and will take 10-14 business days with potential delays given the situation. Additional duties and taxes may apply and are not Toqa’s responsibility to pay- if there are additional duties and taxes, they will be applied by the shipping company. A Tracking Number from the shipping company will be sent to the Client via email once your shipment has been transferred over to our logistics partner. The shipping fee will vary depending on the region. This will be verified and indicated in the Client’s BILLING STATEMENT.
For fees in USD, please see below:
South East & East Asia: $15-25
North America: $20 - $30
Australia & Europe: $35-45
Africa/Central & South America: $50-60
Domestic shipping will take 3-7 business days.
Packages returned due to invalid shipping address or that are unclaimed or refused will be reshipped only after the client has paid for Shipment and Handling costs.
Shipment fees can change prior to notice. Any error caused by the courier is not the Company’s liability.
PRODUCTION OF ORDERS
Orders will be shipped within 21-35 business days from the day the CONFIRMATION EMAIL is sent to the client. This will also be indicated in the CONFIRMATION EMAIL.
Please report any discrepancies via email in the fulfillment of your order, e.g. wrong quantity received, items received do not match with the order placed, within 48 hours upon receipt of delivery. This will be subject to approval by the Sales Team. Otherwise, the order is considered to be complete.
Owing to the brands ‘artisan’ nature and unforeseen events, in the cases that an item/s has been ordered and paid for by the Client that the Company cannot fulfill, the Client will be notified immediately and a full refund will be given via PayPal (for PayPal payment) and Bank Transfer (for check and bank transfer payment). Such events may include, but are not limited to exceedingly high demand of items, insufficient stock, and regulation of textile to the destination.
TAXES & DUTIES
All orders within the Philippines are inclusive of Philippine taxes and duties.
All international orders DO NOT include any taxes and duties of the destination country. The client is responsible to contact the relevant department in that country to inquire for the local policies and/or pay for taxes and duties.